Privacy Policy

About This Policy

This Privacy Policy (Policy) applies to Valhu Pty Ltd ABN 33 659 332 662 (“Valhu”, “we”, “our” or “us”).

We understand the importance of protecting your personal information. This Policy outlines the types of personal information that we usually collect, the purposes for which we collect it, to whom we disclose it, and how we hold it and keep it secure. It also outlines how to access or correct your personal information, how to make a privacy complaint and how we deal with complaints.

In this Policy, personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not. It does not include information that is de-identified.

Valhu aims to providing you with the highest quality professional service whilst also protecting your privacy. Valhu abides by the Australian Privacy Principles established under the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Privacy Act 1988 (Cth) (Privacy Act).

We may change this Policy from time to time, by publishing changes on our website.

Types Of Personal Information We Collect

The types of personal information we collect about you depends on the dealings you have with us, and may include: (a) your name, address, email address and phone number; and (b) your interests and preferences.

Valhu will collect information that is reasonably necessary for the primary purpose of providing a professional service to you and also for complying with our legal obligations.

Dealing With Us Anonymously or Using a Pseudonym

Where possible and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question, we will not record your name unless we need it to adequately handle your question.

However, for many of our functions and activities we usually need your name, contact information and other details to enable us to provide our services or products to you.

Ways We Collect Your Personal Information

We collect personal information about you when you interact with us, e.g. when you sign up to our website or email us.

Collection of Information Via Our Website

When you visit our website, we may also use ‘cookies’ or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our website may not work as intended for you if you do so.

Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer.

Purposes For Which We Collect, Use And Disclose Personal Information

We collect, use and disclose your personal information for the following purposes:

(a) to educate and train our staff
(b) to manage our relationships with you;
(c) to help us provide, manage, develop and enhance our services, including our website; and
(d) to comply with our legal obligations.
(e) to receive services from our suppliers and business partners

Disclosing Your Personal Information

We may disclose your personal information to the following:

(a) organisations we contract to provide services on our behalf such as software suppliers;
(b) our professional advisers, including lawyers, accountants and auditors;
(c) anyone to whom part or all of our assets or businesses are transferred or sold; and
(d) government agencies, regulatory bodies and law enforcement agencies, or other similar entities.

Direct Marketing

We may, with your consent where required, use your personal information to identify a product or service that you may be interested in and to contact you from time to time (including by phone or email) to tell you about products, services, news, events and other information we believe could be of interest to you.

You can opt-out of receiving direct marketing communications from us at any time by unsubscribing from the mailing list via email to

Security And Storage

We store your personal information electronically with a third party data storage provider. We take all reasonable steps (including organisational and technological measures) to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

We only keep your personal information for as long as it is required for a purpose for which the information may be used or disclosed under the Privacy Act 1988 (Cth) or as otherwise required by applicable laws. If we no longer need to hold your personal information for any reason or we are no longer required by law to keep it, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected and how it was stored.

Access To And Correction Of Your Information

We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete. You may request access to, or correction of, the personal information we hold about you at any time by contacting General Enquiries by using the details set out in the section.

We may need to verify your identity before responding to your request. Subject to any applicable exceptions or requirements, we will respond to your request within a reasonable time and usually within 28 days. If we decide to refuse your request, in most circumstances we will tell you why in writing and how to complain.

Contact Us

If you have a question or comment regarding this Policy, wish to make a complaint, or wish to request to access or correct your personal information, please contact Valhu using the following details:

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